Magic: The Gathering® | Secrets of Strixhaven Play Booster x 1

 

🛒 What is a pre-order?

A pre-order allows you to reserve an item before it is officially released, helping you secure popular or limited products in advance.

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📦 Is my pre-order guaranteed?

Not always.
While we do everything we can to fulfil all pre-orders, our stock is dependent on suppliers. This means:

• Stock may be limited or reduced
• Pre-orders are fulfilled on a first come, first served basis

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⚠️ What does “stock allocation” mean?

Sometimes suppliers limit how much stock we receive.
If this happens:

• We may not receive enough to cover all pre-orders
• Orders will be fulfilled in order date/time priority

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⏳ Can release dates change?

Yes.
Release dates are set by suppliers and can:

• Be delayed
• Change without notice

If this happens, we will update you as soon as possible.

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🔥 What happens with high-demand items?

For very popular products (e.g. Pokémon, Lorcana, LEGO exclusives):

• Demand may exceed supply
• Supplier restrictions may apply

This means some orders may be:

• Delayed
• Partially fulfilled
• Cancelled (if allocation is reduced)

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💳 What happens if my order can’t be fulfilled?

If we are unable to supply your item:

• You will receive a full refund, or
• Be offered an alternative (if available)

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📬 When will my pre-order be shipped?

We aim to dispatch:

• On or just before release day

Please note:

• Orders with multiple items may ship when all items are available

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🔁 What if stock is reduced after I’ve ordered?

If we receive less stock than expected:

• Orders will be fulfilled in order of purchase
• If your order is affected, we will:
  • Contact you directly
  • Offer a refund or alternative options

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💬 Will I be kept informed?

Absolutely.
We will contact you regarding:

• Any delays
• Allocation issues
• Dispatch updates

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✅ Why should I pre-order?

Pre-ordering is still the best way to secure high-demand items, even though supply can sometimes be limited.

Why do you have anti-scalping rules?
Because this is for collectors, not resellers. We want you to get products at MSRP/RRP — not inflated prices elsewhere.

Can you stop scalping completely?
No — but we do everything we can to make it difficult and keep things fair.

What do you actually do?

• Limit orders (especially Pokémon)
• Monitor buying behaviour
• Enforce strict item limits
• Remove outer wrap on ETBs when splitting packs
• Black out barcodes & mark packaging

Why remove packaging or mark items?
To make resale harder and keep products in the hands of people who actually want to open and enjoy them.

Does this affect the product?
Not at all — everything inside is 100% genuine and untouched.

Why purchase limits?
So more people get a chance. We’re here for the many, not the few.

Which products does this apply to?
Mainly high-demand items — especially Pokémon.

What’s the benefit to me?
Fair prices. Better availability. No fighting scalpers.