The Brick Hut Website Acceptable Use & Promotions Policy

Last Updated: 6 July 2026

This Website Acceptable Use & Promotions Policy forms part of The Brick Hut’s Terms & Conditions and applies to all visitors, customers and account holders using our website.

By accessing or using our website, you agree to comply with this policy.

1. Purpose

Our goal is to provide a fair, enjoyable and secure shopping experience for all customers. This policy explains the standards we expect when using our website, promotions and online services.

2. Customer Accounts

Customers are responsible for maintaining the accuracy of their account details and keeping their login credentials secure.

You must not:

  • share your account with others;

  • impersonate another individual or business;

  • create multiple accounts to bypass purchase limits, subscription limits or promotional restrictions;

  • provide false or misleading information.

We reserve the right to suspend or close accounts that breach these requirements.

3. Fair Purchasing Policy

To ensure fair access to products, we may apply:

  • purchase limits;

  • customer limits;

  • household limits;

  • address limits;

  • payment method limits.

Orders believed to have been placed for commercial resale, stockpiling or abuse of product limits may be cancelled without prior notice.

Refunds for cancelled orders will be issued to the original payment method.

4. Automated Purchasing

The use of automated purchasing software, bots, scripts, browser extensions or similar technology designed to gain an unfair purchasing advantage is prohibited.

Orders believed to involve automated purchasing may be:

  • cancelled;

  • refunded;

  • restricted from future purchases.

Accounts involved may also be suspended.

5. Promotions & Discount Codes

Discount codes and promotional offers:

  • have no cash value;

  • cannot normally be combined unless specifically stated;

  • may have expiry dates;

  • may be limited to selected products or customers.

We reserve the right to withdraw or amend promotions at any time.

Where a promotion has been used contrary to its intended purpose or through a technical error, we reserve the right to cancel affected orders.

6. Loyalty Rewards

Where loyalty points, reward schemes or similar programmes are offered:

  • rewards remain the property of The Brick Hut until redeemed;

  • rewards cannot be exchanged for cash unless expressly stated;

  • rewards may expire if stated within the promotion;

  • rewards may be withdrawn if obtained fraudulently.

We reserve the right to amend or discontinue any loyalty programme with reasonable notice.

7. Competitions & Giveaways

Competitions, prize draws and giveaways may be subject to additional terms published alongside the promotion.

Unless otherwise stated:

  • prizes are non-transferable;

  • prizes have no cash alternative;

  • winners may be required to verify eligibility.

Where legally required, winners may be selected using an independent random process.

8. Reviews & User Content

Customers may submit reviews, photographs or other content where permitted.

By submitting content, you confirm that:

  • you own the rights to the content;

  • the information is truthful;

  • the content is not defamatory, offensive or unlawful.

You grant The Brick Hut a non-exclusive, royalty-free licence to display, reproduce and use submitted content for marketing and customer information purposes.

We reserve the right to remove content at our discretion.

9. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

  • maintenance;

  • software updates;

  • technical failures;

  • internet outages;

  • circumstances beyond our reasonable control.

10. Website Security

You must not:

  • attempt to gain unauthorised access to our systems;

  • introduce malware, viruses or malicious code;

  • interfere with website functionality;

  • attempt to scrape, copy or harvest website data without permission.

Any such activity may be reported to the relevant authorities.

11. Intellectual Property

All website content, including:

  • logos;

  • branding;

  • graphics;

  • product photography;

  • website design;

  • text;

  • downloadable materials;

belongs to The Brick Hut or its licensors unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

Manufacturer logos, product names and trademarks remain the property of their respective owners.

12. Pricing Errors

Despite our best efforts, pricing mistakes may occasionally occur.

Where an obvious pricing error exists, we reserve the right to:

  • cancel the order before dispatch;

  • refund any payment received; or

  • contact the customer to offer the option of purchasing at the correct price.

13. Abuse of Customer Service

We are committed to providing friendly and professional customer service.

However, we will not tolerate:

  • abusive language;

  • threatening behaviour;

  • discriminatory remarks;

  • harassment of staff;

  • repeated unreasonable demands.

Where necessary, we reserve the right to refuse service, restrict communication to written correspondence only, cancel outstanding orders (prior to dispatch), or suspend customer accounts where this is lawful and proportionate.

Nothing in this section affects a customer’s statutory rights.

14. Fraud Prevention

To help protect our customers and business, we may carry out reasonable verification checks before dispatching certain orders.

These checks may include confirming billing details, delivery addresses or requesting additional information where fraud is reasonably suspected.

Where satisfactory verification cannot be obtained, we reserve the right to cancel the order and issue a full refund.

15. Limitation of Website Use

You may use our website only for lawful personal or business purposes.

You must not use the website in a way that:

  • breaches any applicable law or regulation;

  • infringes another person’s rights;

  • interferes with the operation of the website;

  • damages the reputation of The Brick Hut.

16. Changes to This Policy

We may update this policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be published on our website.

Thank you for helping us keep The Brick Hut a fair, welcoming and enjoyable place for collectors, players, families and hobby enthusiasts.

Our policies are designed to protect genuine customers, support fair access to products and ensure everyone enjoys the best possible shopping experience.