The Hobbit Gift Bundle

❓ Pre-Order FAQ – What You Need to Know

🛒 What is a pre-order?

A pre-order allows you to reserve an item before it is officially released, helping you secure popular or limited products in advance.

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📦 Is my pre-order guaranteed?

Not always.
While we do everything we can to fulfil all pre-orders, our stock is dependent on suppliers. This means:

• Stock may be limited or reduced
• Pre-orders are fulfilled on a first come, first served basis

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⚠️ What does “stock allocation” mean?

Sometimes suppliers limit how much stock we receive.
If this happens:

• We may not receive enough to cover all pre-orders
• Orders will be fulfilled in order date/time priority

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⏳ Can release dates change?

Yes.
Release dates are set by suppliers and can:

• Be delayed
• Change without notice

If this happens, we will update you as soon as possible.

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🔥 What happens with high-demand items?

For very popular products (e.g. Pokémon, Lorcana, LEGO exclusives):

• Demand may exceed supply
• Supplier restrictions may apply

This means some orders may be:

• Delayed
• Partially fulfilled
• Cancelled (if allocation is reduced)

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💳 What happens if my order can’t be fulfilled?

If we are unable to supply your item:

• You will receive a full refund, or
• Be offered an alternative (if available)

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📬 When will my pre-order be shipped?

We aim to dispatch:

• On or just before release day

Please note:

• Orders with multiple items may ship when all items are available

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🔁 What if stock is reduced after I’ve ordered?

If we receive less stock than expected:

• Orders will be fulfilled in order of purchase
• If your order is affected, we will:
  • Contact you directly
  • Offer a refund or alternative options

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💬 Will I be kept informed?

Absolutely.
We will contact you regarding:

• Any delays
• Allocation issues
• Dispatch updates

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✅ Why should I pre-order?

Pre-ordering is still the best way to secure high-demand items, even though supply can sometimes be limited.